Changelog
Follow up on the latest improvements and updates.
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Advanced Table Filtering & Analytics for Shops, Calls, and Recoveries
Powerful Filtering & Search:
We've upgraded your data tables for Shops
, Calls
, and Recoveries
to make finding information easier. You can now efficiently search, sort, and filter records using a unified, intuitive interface, including keyword search, customizable sorting, and page-by-page navigation.Expanded Filtering Options for Precise Analysis:
- Recoveries:Filter by date range, recovery status, status reason, and outcome (recovered/not recovered).
- Calls:Filter by their current status.
- Quick Access with Predefined Views:Instantly jump to common data subsets like All.
improved
General internal improvements
General internal improvements
- Smarter & More Engaging AI Agent:Callsy's AI agent now has a more engaging and cheerful persona, better explains its value, and more effectively guides leads to demo bookings. New leads will also receive a clear offer of1 month of free app usage for abandoned checkout recoveryand enjoy a more personal, direct communication style.
- General internal improvements:A lot has been done to improve the internal stability of the platform - from handling new timezones to improving database performance.
Enhanced Admin Analytics: Calls & Recoveries
- New Recovery Analytics Dashboard:Gain comprehensive insights into your recovery efforts with a new, dedicated section in the admin panel. Interactive charts visualize daily recovery breakdowns by specific status reasons, allowing you to filter data by date range and status for granular analysis.
- New Call Analytics Dashboard:We've added robust call analytics to the admin panel, featuring interactive line charts that display daily call volume and outcomes. Easily track call performance by status and filter by date range to understand trends and optimize operations.
- Improved Call Analytics Accuracy:Resolved timezone issues ensure your call analytics reports are now consistently accurate and reliable, providing a true reflection of your daily call data.
Smarter AI Recoveries & Marketing Consent Controls
- New Marketing Consent Setting:Your AI agents can nowrespect customer marketing consent. Enable this new setting in your agent's configuration to ensure outreach only goes to customers who have explicitly opted-in, boosting compliance and customer respect.
- Intelligent Recoveries Funnel:Our AI agent outreach for abandoned carts is now smarter and more efficient:
- Avoids Over-Engagement:Automatically skips customers who have already recovered their cart, prevents contacting stale leads (older than 10 days), and avoids duplicate phone numbers.
- Precise Timing:Agents now contact customers during appropriate hours based on their local timezone.
- Optimized Outreach:Only engages with valid phone numbers and respects maximum contact attempts.
- Improved Plan Adherence:The system now better manages call limits according to your subscription plan, ensuring predictable usage.
- Agent Prompt Enhancements:We've refined agent prompts to better explain their core function, highlight the ROI, and emphasize our free plan.
improved
Massive prompting improvements
Massive prompting improvements
We've made significant enhancements to how you can guide and customize your AI agents, giving you more control and clarity than ever before!
- Refined Agent Behavior: Our agents are now more consistent and predictable, thanks to an underlying modular prompt system that ensures robust performance across various scenarios.
- Effortless Customization with: A new field in the Agent UI lets you easily provide extra guidance (e.g., about your business, products, or tone) without overriding the agent's core optimized behavior. This is perfect for fine-tuning your agent's persona.
- Smarter Default Prompts: The main field is now optional. You can confidently leave it blank to utilize our thoroughly tested and optimized default prompt. The UI also provides clear recommendations to help you customize safely.
- Intelligent Prompt Validation: Craft custom prompts with ease! New robust validation checks for syntax errors (like mismatched braces) and provides helpful messages, guiding you to create valid prompts.
- Enhanced Configuration Guidance: We've updated the agent configuration page with clearer labels and helper text for , , and fields, making it easier to understand and configure your agent effectively.
- New Dynamic Variable: Now you can use in your agent prompts, allowing for more precise information during recovery calls.
- Clearer Engagement Hours: The UI now clarifies that agent engagement hours are automatically adjusted to each customer's local timezone, giving you a better understanding of global outreach.
Improved Framer Form Handling & Default Agent Voice
- New Default Agent Voice:We've updated the default AI voice for outbound calls from 'Maya' to 'Jessica' to provide a more engaging and pleasant auditory experience for your users.
- Enhanced Framer Website Form Processing:Our system now more reliably captures and processes inbound lead forms submitted from your Framer website.
-
Smarter Phone Number Extraction:
We intelligently extract phone numbers from various field names, making form submissions more robust and ensuring lead calls are initiated reliably.-
Lead Name Capture:
We now extract the lead's name from your forms, providing richer context for your incoming leads.Your AI Agents Now Speak 40+ Languages!
We've significantly expanded the linguistic capabilities of your AI agents! You can now configure them to communicate in
over 40 new languages and dialects
, ensuring more personalized and effective interactions with your global customers.*
Speak Their Language:
Configure your AI agents to converse in over 40 different languages and regional dialects, ensuring conversations truly resonate with your diverse customer base.*
Easy Language Selection:
A new, intuitive language selection component makes it simple to choose the desired language for each agent during configuration.*
Consistent Conversations:
Agents will strictly adhere to the selected language throughout interactions and calls, preventing unexpected language shifts and ensuring a smooth experience.*
Persistent Settings:
Your agent's chosen language is now saved, ensuring consistent operation across all sessions and outgoing calls without needing to reconfigure.Enhancements Under the Hood
- We've made some behind-the-scenes updates to improve our ability to understand how our application is used. This helps us make more informed decisions for future features and improvements, ultimately leading to a better experience for you!
- These internal tools are designed to load efficiently, ensuring your experience remains smooth.
Huge Internal Updates for a More Reliable Experience!
We've been hard at work behind the scenes with a series of significant internal updates designed to make your experience more reliable, accurate, and seamless. While many of these improvements are under the hood, they directly benefit you by ensuring our system is more robust and efficient.
- Enhanced System Reliability & Data Accuracy: We've dramatically improved how we sync data from your shop, ensuring our records are always up-to-date and accurate. This includes more resilient data synchronization, automated health checks to proactively detect shop availability, and more comprehensive shop details (like brand name and domain) for better support and billing accuracy. We also fixed a bug to ensure your trial information displays correctly and consistently.
- Smoother Onboarding & Streamlined Workflows: New users will now enjoy a more consistent and error-free onboarding process, with default steps automatically created upon app installation. We've also simplified the recovery creation process by combining Create and Initiate into a single, straightforward action.
- Behind-the-Scenes Power for Better Support: Our team now has access to significantly upgraded administrative tools, including advanced filtering, detailed overviews, and a modular interface. These internal enhancements allow us to manage, monitor, and support your shops more efficiently, translating into faster assistance and a better overall service for you. We've also boosted our internal tracking, providing deeper insights that will drive future product improvements.
New Onboarding & Key Improvements! 🎉
We've rolled out exciting updates focused on making your initial experience smoother and improving core functionality.
- Guided Onboarding Tutorial:Get started quickly with our new in-app onboarding experience! This step-by-step guide helps you set up your AI agent, test recovery calls, configure compliance, and more. Track your progress and easily activate/deactivate your agent with an improved interface.
- Enhanced Test Recovery Creation:When creating test recoveries, you'll now benefit from improved input validation and the option to immediately initiate a test after creation, streamlining your workflow.
- Fixed Agent Management:We've resolved a bug that prevented some users from accessing and managing their 'default' agent configuration. You can now reliably view, update, and manage all your agents with consistent behavior.
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