Changelog
Follow up on the latest improvements and updates.
RSS
New Call Charge Logic
- Call initiations now cost 0.25action.
- Successfully connected calls incur an additional 0.75action, for a total of1.0action per connected call.
- Your plan and credit balances will now display with two decimal places for greater clarity.
Internal Do Not Contact (DNC) Database
- Prevent unwanted customer outreach:Stores can now manage a "Do Not Contact" (DNC) list to avoid contacting customers who have opted out.
- Automatic DNC additions:When a customer requests not to be contacted, their number is automatically added to the DNC list.
- Filtered recovery attempts:Recovery attempts for numbers on the DNC list are now filtered out, ensuring a more streamlined and respectful customer engagement process.
Compliance Enhancements
- TCPA/GDPR Compliance:Agent engagement hours are now restricted to the window of 08:00 (8 AM) to 21:00 (9 PM) to ensure compliance with TCPA and GDPR regulations.
- New Command to Fix Hours:Afix-engagement-hourscommand is available to correct any existing agent settings that fall outside the new compliant range.
- Updated Default Hours:Default engagement hours have been adjusted to 08:00 to 21:00.
- Improved Error Messaging:Clearer error messages are provided when attempting to set engagement hours outside the compliant range, with improved UI feedback.
Improve Inbound Lead Calling
- Enhanced Inbound Lead Data Handling: AI now receives more specific lead details like name, phone, email, and company for more personalized calls.
- Streamlined Call Logic: AI services correctly utilize lead data for more effective communication.
- Improved Default Voice Setting: New agents are now consistently assigned the correct default voice.
- Refactored Event Handling: Events are now managed more clearly and efficiently with dedicated handlers, improving organization and maintainability.
Full Release and Improvements for ElevenLabs
- Enhanced Call Handling and Reliability:
- Improved processing and persistence of call data to prevent concurrency issues.
- More detailed error reporting for troubleshooting.
- Consistent capture of phone numbers for a complete call record.
- Mandatory Analysis Fields:
- Ensured all call analysis fields are now mandatory for consistent and complete data.
- Improved robustness with default values for analysis objects.
- Refined Analysis Presets:
- Updated analysis prompts for clearer interpretation and more accurate insights.
- Certain analysis parameters are now mandatory.
- New Shop Details Page:
- Access detailed information for each shop in a dedicated, organized page.
- Improved readability and user experience for reviewing shop configurations.
- Cleaner Codebase:
- Removed unused command-line scripts.
- Mandatory Provider Field:
- Every call record now explicitly specifies the AI voice provider used.
- ElevenLabs API Integration:
- Enhanced voice and language handling with richer display of options.
- Dynamic selection between BlandAI and ElevenLabs based on feature flags.
- New backend and infrastructure updates to support multiple AI voice providers.
Eleven Labs Now Supports Inbound Lead Calling & Full Phone Number Import
- Receive inbound calls with Eleven Labs:Your leads can now call you directly through Eleven Labs, with calls automatically routed to the right agent.
- Easily import all your phone numbers:Theimport-phone-numbercommand can now import all your voice-capable Twilio numbers to Eleven Labs, streamlining your setup.
- Dynamic number assignment for outbound calls:The system intelligently selects available Eleven Labs numbers for your outbound calls, ensuring smooth operation.
- Faster performance with phone number caching:Phone numbers are now cached for one hour, improving speed and reducing API calls.
improved
Add status to sms whitelabeling
SMS Whitelabeling Status Added
- A new status badge has been added to the SMS whitelabeling settings page. This badge visually indicates whether the alphanumeric sender ID feature is currently Active.
- Hovering over the badge provides a tooltip with more information about what "Active" means for this feature.
New Feature: ElevenLabs Integration for Inbound Lead Calls (Currently Disabled)
- We've added a new integration with ElevenLabs, designed to enhance inbound lead calls with advanced AI voice capabilities.
- You can now import phone numbers directly into BlandAI and ElevenLabs, simplifying your contact management.
- This feature is currently disabled and will be rolled out gradually.
New Integration: ElevenLabs
- ElevenLabs Integration:Seamlessly connect with ElevenLabs for advanced voice generation and AI agent management.
- Expanded Voice Options:Choose from a wider variety of voices with diverse languages and genders for more natural and engaging audio.
- New Command-Line Tools:
- Import Twilio phone numbers for outbound calls.
- Test and initiate outbound calls directly using ElevenLabs.
- Improved Domain Caching:Custom domain IDs are now cached for 30 days, significantly speeding up domain retrieval and reducing API calls.
- Enhanced Testing Capabilities:
- Test URL shortening functionality with detailed request/response logs.
- Improved debugging for testing link functionality with comprehensive request headers.
- Enhanced Short.io integration debugging, including more detailed logs and API key validation checks.
- New admin page for testing Short.io domain lookups.
- Ability to retrieve domain details by their ID.
improved
Remove free trial
Free Trial Removed
- The free trial offering has been removed from the application.
- Key changes include:
- FAQ content updated to reflect the removal.
- Error messages adjusted to remove free trial references.
- Starter plan configuration updated to remove free trial.
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