new

Create country whitelist and blacklist lists

Control Agent Reach with Country Whitelists & Blacklists

New! Advanced Country Filtering for Agents
: You now have precise control over where your agents operate. Configure your agents with either a
whitelist
of countries they
should
operate in, or a
blacklist
of countries they
should skip
.
Whitelist takes precedence
: If you set a whitelist, your agent will only attempt recovery in those specific countries.
Blacklist
: If no whitelist is active, your agent will skip customers from blacklisted countries.
Easily select countries with our new intuitive UI, complete with flag emojis for quick identification.
Understand why a recovery attempt was skipped with a new
COUNTRY_DISABLED
status reason.
Enhanced Agent Reliability
: We've improved agent validation during updates, ensuring that any changes you make result in a fully valid and consistent agent configuration, preventing data inconsistencies.

More Robust Background Processes & Messaging

Reliable Background Tasks
: Critical information is now consistently preserved for background operations, leading to more robust reporting and recovery processes.
Improved Twilio SMS Delivery
: Refined Twilio integration ensures more reliable SMS delivery and better utilization of messaging services.
Stable AI Features
: Updated to a stable Gemini AI model for enhanced performance and stability of AI-powered features.