Introduce Call Analytics
We're excited to roll out powerful new AI-driven call analytics to give you deeper, more actionable insights into your customer interactions!
- AI-Powered Call Insights: Understand call outcomes like never before. Our new system analyzes call transcripts to identify key details such as:
- If a voicemail was reached
- If the customer suspected they were speaking with an AI
- Whether they requested no further contact
- Expressed frustration
- Showed willingness to complete a purchase
- At-a-Glance Call Summaries: Easily spot important call characteristics with new visual badges displayed directly next to the call summary on the recovery details page. Get an immediate overview of whether a call was missed, answered, and more.
- Enhanced Accuracy & Performance: We've transitioned to a custom, internal AI analysis system, allowing for more flexible and tailored insights specific to your business needs. This also brings performance improvements, so your call analysis results are available faster.
