improved

Massive prompting improvements

We've made significant enhancements to how you can guide and customize your AI agents, giving you more control and clarity than ever before!

Refined Agent Behavior
: Our agents are now more consistent and predictable, thanks to an underlying modular prompt system that ensures robust performance across various scenarios.
Effortless Customization with
: A new field in the Agent UI lets you easily provide extra guidance (e.g., about your business, products, or tone) without overriding the agent's core optimized behavior. This is perfect for fine-tuning your agent's persona.
Smarter Default Prompts
: The main field is now optional. You can confidently leave it blank to utilize our thoroughly tested and optimized default prompt. The UI also provides clear recommendations to help you customize safely.
Intelligent Prompt Validation
: Craft custom prompts with ease! New robust validation checks for syntax errors (like mismatched braces) and provides helpful messages, guiding you to create valid prompts.
Enhanced Configuration Guidance
: We've updated the agent configuration page with clearer labels and helper text for , , and fields, making it easier to understand and configure your agent effectively.
New Dynamic Variable
: Now you can use in your agent prompts, allowing for more precise information during recovery calls.
Clearer Engagement Hours
: The UI now clarifies that agent engagement hours are automatically adjusted to each customer's local timezone, giving you a better understanding of global outreach.